Last updated: December 13, 2024
1. Service Overview
At Mac Impianti, we are committed to providing exceptional service for all your solar energy needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our solar products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@mac-impianti.com
- Phone: +65 8247 1818
- Address: 4B Boon Tiong Rd, Singapore 165004
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM SGT
- Saturday: 10:00 AM - 4:00 PM SGT
- Sunday: Closed
3. Solar Installation Services
3.1 Available Services
- Solar panel installation
- System maintenance and repairs
- Panel cleaning and optimization
- System upgrades and modifications
- Performance monitoring setup
- Emergency repair services
3.2 Service Timeframes
Standard service timeframes:
- Initial assessment: 1-2 business days
- Regular maintenance: 3-5 business days
- System repairs: 5-7 business days
- Complete installation: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All new solar installations from Mac Impianti include:
- 25-year performance warranty on solar panels
- 10-year product warranty on inverters
- 5-year warranty on installation workmanship
- 90-day satisfaction guarantee
4.2 Extended Warranty
Optional extended warranty services include:
- Extended inverter warranty up to 20 years
- Priority maintenance service
- Annual system health checks
- Performance guarantee coverage
5. Maintenance Services
5.1 Regular Maintenance
- Panel cleaning and inspection
- System performance analysis
- Electrical connections check
- Mounting structure inspection
- Inverter maintenance
5.2 Preventive Maintenance
- Quarterly system health checks
- Performance optimization
- Weather protection assessment
- Software updates
6. Service Pricing
6.1 Assessment Fees
- Basic inspection: Free
- Detailed assessment: SGD 150
- Expert consultation: SGD 250
6.2 Maintenance Costs
- Regular maintenance: From SGD 200
- Major repairs: From SGD 500
- Emergency service: From SGD 350
7. Quality Assurance
Our commitment to quality includes:
- BCA-certified technicians
- Compliance with Singapore solar standards
- Quality testing after each service
- Detailed service documentation
- Customer satisfaction follow-up
8. Service Requests
8.1 How to Request Service
- Contact our support team
- Describe the service needed
- Receive preliminary assessment
- Schedule service appointment
- Approve service quote
8.2 Required Information
- System installation date
- System specifications
- Issue description
- Preferred service timeline
- Site access details
9. Service Guarantees
We stand behind our services with:
- 90-day warranty on repairs
- Satisfaction guarantee
- Professional workmanship
- Genuine parts and materials
- Transparent pricing
10. Updates to Service Policy
Mac Impianti reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.