Payment Policy

Payment Methods

PayPal Payments

When completing your purchase through PayPal, you will be securely redirected to the PayPal payment portal. There, you can complete your transaction by:

  • Logging in to your existing PayPal account
  • Creating a new PayPal account
  • Using the "Pay with Debit/Credit Card" option without creating a PayPal account
Important: Your order will be shipped to the address registered with your PayPal account. Please ensure this address is current and correct before completing your payment.

Bank Transfer

For larger purchases or commercial installations, we accept direct bank transfers. Our banking details will be provided upon request. Please note:

  • Transfers must be made in Singapore Dollars (SGD)
  • Include your order number as payment reference
  • Processing may take 1-3 business days

Payment Terms

Standard Orders

  • Full payment is required at the time of order for standard solar panel purchases
  • Orders are processed only after payment confirmation
  • All prices are in Singapore Dollars (SGD) and include GST

Commercial Projects

  • 50% deposit required to initiate the project
  • 40% payment upon delivery of equipment
  • 10% final payment upon project completion
  • Custom payment terms available for large-scale installations

Billing Information

All transactions will be billed from:

Mac Impianti
4B Boon Tiong Rd
Singapore 165004
Tel: +65 8247 1818
Email: ask@mac-impianti.com

Cancellations and Refunds

  • Order cancellations must be requested within 24 hours of purchase
  • Refunds will be processed through the original payment method
  • Processing time for refunds:
    • PayPal: 3-5 business days
    • Bank Transfer: 5-7 business days
  • Custom orders and installed systems are non-refundable

Security

Mac Impianti ensures secure payment processing through:

  • SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Secure payment gateways
  • Regular security audits and updates

Contact Information

For any payment-related inquiries, please contact our finance department:

+65 8247 1818
ask@mac-impianti.com
Monday to Friday, 9:00 AM - 6:00 PM SGT